Place Sheppard

Great location and staff. My only criticism is that they keep the advance orders behind the counter until the customer arrives. I order in advance so I can run in and out. Every other location lays them out, so you just look for your name and scram.

Sheppard Plaza experience was made in China, like any good thing that comes from there

The worst Starbucks location I've ever been to. Would visit this location as they were the most convenient location to my office. In the summer, I had made an online order and part of it was the frozen Dragon fruit slushy style drink. I was buying it for a friend so I thought it would be funny to get her a Trenta size. When I arrived it was just an iced drink. I asked the barista if he made a mistake and he rolled his eyes at me and told me they don't do the smoothie version in the Trenta size. I just stared at him a bit as I couldn't really get what he was saying, and his tone of voice made it sound like I should have already known. Why offer a drink in a Trenta size but you can't make it that way if someone orders a Trenta size??? Then he looked at me and asked if I wanted it blended. He said it in a very condescending tone like he would be doing me a favor by blending it for me. Like he was doing me a FAVOR for giving me the drink in the way that I ACTUALLY ORDERED IT in. His tone and attitude set me off. I'm usually very chill with retail staff, but I didn't argue. I just grabbed my drink and left. I did complain to corporate right after. Luckily I found a different location about the same distance away from my office but in the opposite direction. I'll never come back to this location again.